Wednesday, November 19, 2008

Too Many Tears

We have a new director who's managing to piss everyone off. Staff meetings now involve tears and questions about why we don't put up a Christmas tree (yet somehow the scarecrow our gardener put outside the library is wrong because it promotes Halloween). Everyone is confused and irritated, and who wants a director who gathers everyone together for a meeting, taking them away from work that needs doing, then cries because she feels so misunderstood?

I made a patron cry today when I gave her the unfortunate news that no study rooms were available at the time and it would be a 45-minute wait. We're apparently not allowing her to educate herself. She stormed off when I gently suggested she reserve a room in advance so she's sure to have one when she needs it...