Nice Lady: Can you help me get this? [holds up a piece of paper with a Web address on it]
Me: You want to look at that website?
NL: It's for a class.
Me: Okay, well you can choose any open computer and I can help you get to that website if you would like.
NL: Okay. [finds a computer and sits down] Do you have any paper? I want to write down what you tell me.
Me: Good idea. Let me go find some. [people's inability to print just the pages they want assures that we have a constant supply of scratch paper]
NL: This is for a class. What do I do?
Me: You get started by clicking on the Internet browser button. [points to it on the screen]
NL: Click on it?
Me: Yes, with the mouse. [points to the mouse]
NL: Let me write that down. [writes very, very slowly] This is for a class.
Me: Okay, you click on that gray box with the globe on it, the Internet browser button, with the mouse. [demonstrates moving the mouse]
NL: Don't I have to turn the computer on first?
Me: Errrr, it's already on...
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