Patron: What is that thing over there?
Me: I'm sorry, which thing?
Patron: The one over there. [she waves her arms over to her right, in the general direction of the reference book shelves]
Me: Oh, that's our reference book collection. Is there something you're looking for?
Patron: I know that, but what's that thing over there?
Me: I'm sorry, but I'm not sure. Could you show me which thing you're asking about?
Patron: Nevermind. [and she walks away]
Now I really want to know what "that thing" is!
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